Develop a concept on introduction of feedback mechanism and improvement of practice of administrative complaints at the local self-government level

Project aims to improve the practice of handling administrative complaints and to introduce the feedback mechanisms at the local level. To achieve the aim the project includes following specific objectives:

SO1: To develop a concept of feedback and complaint mechanisms on administrative
decisions at the local level with the high participation of different stakeholders;

SO2: To create procedural guidelines for municipalities in order to 1) handle the administrative complaints and 2) manage citizens’ feedback.

The project is implementing with the high participation of municipal decision-makers and the Ministry of Regional Development and Infrastructure (MRDI).